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                      SLA Options

                      The Movilizer gives you great flexibility when it comes to technical support. You choose when you want to answer and how quickly.

                      Support OptionsStandard SLAExtended SLA
                      Phone Support8 AM - 6 PM CET8 AM - 6 PM CET
                      Email Support Ticket

                      8 AM - 6 PM CET

                      Reaction Time:

                      • Code Red: 2h
                      • Code Orange: 5h
                      • Code yellow: The following day
                      • Code green: In three days

                      8 AM - 6 PM CET

                      Reaction Time:

                      • Code Red: 1h
                      • Code Orange: 3h
                      • Code yellow: The following day
                      • Code green: In three days
                      Service Availability99.5%99.8%


                      A 24/7 support is available upon request. 

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